JH Super Store and Hardware is committed to customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
Items must be returned within 7 days from the date of purchase.
Products must be in new, unused condition with original packaging and tags attached.
Certain items, such as perishable goods or clearance items, may not be eligible for return.
2. How to Initiate a Return
Contact our customer support team at info@jhsuperstorenhardware.com to request a return.
Provide your order number, proof of purchase, and reason for the return.
Our team will guide you through the process and provide a return authorization if applicable.
3. Refunds
Approved refunds will be processed within 7–15 business days after the returned item is inspected.
Refunds will be issued to the original payment method.
Shipping charges are non-refundable unless the return is due to a defect or an error on our part.
4. Exchanges
If you wish to exchange an item, please follow the same return process and place a new order for the desired product.
5. Non-Returnable Items
Customized or personalized items
Opened or used products that cannot be resold